Our Commitment
Rob Roy Storage is a locally owned and managed self-storage facility focused on customer service. Our self-storage facility is designed to offer affordable, easily accessible storage space for residential and commercial customers. Rob Roy Storage strives to be a desirable, safe, and customer-oriented facility perfectly suited for maintaining and accessing valued personal and business belongings. We feature an affordable, convenient, and secure facility operated by a professional staff who care about your belongings as much as you do.
Ownership... We Care?
The Tyson family has been serving the storage community in the Bay Area since the mid 1970's having both developed from the ground up to interfacing with the community in managing our facilities. Through the multiple interactions with our valued tenants over the years, which has formed our business core values.
Our pledge was formed through these interactions realizing to constantly treat our values tenants with the Golden Rule In Mind! Understand that everyone has a story. Treat others with respect, treat others as we would want to be treated in a similar situation, listen to our tenants by taking time to connect and understand and treat others with dignity and respect.
Our Mission is too...
- Provide a quality product, great service and bargain pricing with a personal touch.
- Think outside the box to solve challenges.
- Deliver on our commitments.
Our Pledge?
We recognize that Customer Service and satisfaction is critical to the success of our facility and our customers way of life.
We are committed to continuously improving our services, now and in the future to better assist others..
We will show care, committment and passion to our customers treating them with courtesy and respect.
We will put our best effort forward by acting and speaking with positive attitudes at all times.
We pledge to provide quality care in a cost effective way in a safe reasonable manner.
Our staff get's it?
Because your satisfaction is our #1 goal, we understand that your selection of a storage facility is important. Our smart, friendly team members are carefully selected to represent our core values – after all, they are the ones who hold the keys to our customer experience
Our professional staff ensures top quality customer care as each and every customer is our first and foremost priority. Our passion for cleanliness and security is everywhere you look and our customer focus is matched by our competitive pricing.
Meet our Staff?
Our staff consists of two assistant managers in Damian Alcaraz & Jimmy Doss. Both of these two individuals not only raised their families in the Santa Cruz area, they were raised in the Santa Cruz area the majority of their lives. Not only have Damian and Jimmy raised their families locally, they have grown roots to the Santa Cruz area enabeling them to be more in tune with our customers needs and has enhanced their passion to assist others and take pride is making your experience a pleasurable one.
While both Jimmy and Damian have the pleasure of interacting with our tenants first, Edgar Marquez is the unsung hero of our facility working in the capacity of Facility Maintenance. Both Edgar and his wife have worked in the locally area for many years raising their family. Placing a label like this on Edgar does not do him justice. For Edgar is so much more than that. The many tenants that have come to know Edgar have learned that he is driven to provide they best customer experience through not only his work ethic, but his constant friendly interaction with our tenants.
These three individuals personify our commitment when We say:
"We Will Earn Your Business One Box At A Time"
